CRM Solution Software

CRM Software Solutions

CRM Solutions
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Customer Relationship Management software requires at least three integrated front-office application suites to be considered real "CRM" and act as the catalyst and tool to achieve a solid CRM business strategy. The three CRM pillars of Sales Force Automation, Marketing Automation and Customer Support, along with their primary business capabilities, are illustrated below.

Sales Force Automation (SFA)
  • Company and Contact Management
  • Activity Management
  • Sale Opportunity Management
  • Competitive Intelligence
  • Quoting and Sales Order Processing
  • Sales Methodology Support
  • Sales Process Support
  • Best Practices Facilitation

Marketing Automation

  • Campaign Management
  • Database Marketing
  • Nurture Campaigns
  • Email Blasts and Distributions
  • Event Management
  • Pay Per Click (PPC) Support
  • Campaign Analysis

Customer Support

  • Help Desk
  • Call Center
  • Ticket Management
  • Incident Management
  • Call Scripts
  • Diagnosis Scripts and Patterns
  • Escalation Management
  • FAQ (Frequently Asked Questions)
  • Keyword Search and Analysis
  • Knowledge-base Retrieval
  • Self Service Portals
  • IVR Integration
  • CTI (Computer Telephony Integration)
  • Root Cause Analysis
  • Incident Analytics